The eTracking Tool and Portfolio Builder
A Digital Tool to Support Match, Attach and Sustain
eTracker: digitalising follow-up and talent retention in the tourism sector
eTracker is a digital tool developed within the European MAAS project to improve job placement processes and, above all, the follow-up and retention of talent in the tourism industry. Designed around the “match, attach and sustain” methodology, it allows Job Brokers to document and manage the post-placement phase in a structured way, supporting candidates during their trial period and promoting long-term integration.
The platform functions as a CRM-style solution tailored to the needs of job brokerage organisations, offering a user-friendly, multilingual interface accessible from any device.
Key features include:
- Digital registration of companies, contacts, and job offers
- Creation of candidate profiles with academic, employment and motivational data
- Profile segmentation using tags for key skills
- Matching job seekers to job offers to enable structured follow-up
- Tracking and documentation of support actions during the retention phase
- Automatic deletion of inactive profiles after 6 months
- Available in 6 languages (English, Spanish, Ukrainian, Swedish, Greek, Polish)
eTracker is a professional, secure and scalable solution for organisations working with vulnerable groups and industries with high staff turnover, such as tourism.
How the eTracker Works: User Roles at a Glance
The eTracker is structured as a multi-user tool designed to support job brokerage services through every stage of the employment journey — from matching to retention.
Although the platform is currently operated exclusively by Job Brokers, its architecture supports a collaborative logic involving multiple actors:
Job Brokers
Act as the main coordinators and operators of the tool. They manage candidate profiles, register job offers, and conduct structured follow-up to support long-term job retention.
Job Seekers
Do not access the platform directly, but contribute relevant information (e.g. work experience, motivation, support needs) during interviews or offline forms, which is entered by the Job Broker.
Employers
May contribute to the process by providing feedback on the candidate’s integration or validating milestones, when applicable, through external communication with the Job Broker.
This role-based approach reflects the evolving, results-oriented nature of job brokerage services and helps ensure that employment processes are structured, monitored, and documented in a consistent and professional way.
Key features
Cloud platform
Access the tool anytime, from any device, with no installation required.
Multi-user
Supports coordinators and brokers with role-based access and user management.
CRM
Organise companies, contacts, and candidates with a structured, job-oriented database.
Tracking system & Live stats
In one central workspace, with real-time updates on offers and progress.
Matching process
Link job offers to candidate profiles to manage the post-placement journey.
Follow-ups calendar
Schedule, record, and review all follow-up actions by date and status.
Key Modules of the eTracker
1. Job Seeker Profile
Building a Structured and Comprehensive Candidate Overview
The Job Seeker Profile module allows Job Brokers to collect, register and manage all relevant information related to candidates in a structured and consistent way. This includes personal details, education background, work experience, skills, language competencies, legal status and employment preferences.
By centralising this information in a single digital profile, the eTracker supports more accurate and efficient matching between job seekers and suitable job opportunities, while also facilitating ongoing monitoring and personalised support.
2. Job Offer
Clear, Transparent and Detailed Vacancy Management
The Job Offer module enables Job Brokers to create and manage detailed descriptions of available job vacancies. Each offer includes key information such as the position title, required skills, responsibilities, working conditions, contract type and application details.
This ensures clear and transparent communication between employers, Job Brokers and job seekers, improving the quality of job matching and reducing misunderstandings during the recruitment process.
3. Company Profile
Strengthening Partnerships with Inclusive Employers
The Company Profile module gathers essential information about employers participating in the MAAS Project. It includes company details, contact persons, sector, company size, and information related to their experience with or openness towards inclusive hiring practices.
This module helps Job Brokers maintain an up-to-date database of committed labour market partners and supports the development of long-term, trust-based relationships with employers in the tourism sector.
4. Follow-Up
Monitoring Progress and Supporting Job Retention
The Follow-Up module is designed to track the progress of job seekers once they have been placed in employment. During the six-month follow-up period, Job Brokers can record actions such as phone calls, meetings, workplace visits or check-ins.
This ongoing monitoring ensures continued support for both job seekers and employers, helping to identify challenges early, strengthen job retention and promote sustainable employment outcomes.
